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Gainsight

Improve product adoption and reduce churn by enriching Gainsight with rich, up-to-date customer data from your data warehouse

Supported syncing

Sync TypeDescriptionSupported Sync ModesAPI reference
CompanySync data from any source to Company ObjectsUpsert, UpdateCompany endpoint
PersonSync data from any source to Person ObjectsUpsertPerson endpoint
Custom ObjectsSync data from any source to Custom ObjectsUpsert, UpdateCustom Object endpoint

For more information about sync modes, refer to the sync modes docs.

Connect to Gainsight

Go to the Destinations overview page and click the Add destination button. Select Gainsight and click Continue. You can then authenticate Hightouch to Gainsight by entering the following fields into Hightouch:

Sync configuration

Once you've set up your Gainsight destination and have a model to pull data from, you can set up your sync configuration to begin syncing data. Go to the Syncs overview page and click the Add sync button to begin. Then, select the relevant model and the Gainsight destination you want to sync to.

Syncing companies

The Company object is one of the core objects in Gainsight and is used to store information about your customers, including individual customer records.

Record matching

To match rows from your model to companies in Gainsight, you need to select a model column and corresponding Gainsight field. You can match on any filterable, unique field in Gainsight.

Refer to the record matching docs for more information.

Field mapping

Hightouch lets you sync company fields via field mapping. You can map data from any of your model columns to any non read-only company fields.

Delete behavior

The delete behavior you select dictates what to do when a row no longer appears in your model's query results. You have the following options:

BehaviorDescription
Do nothingKeep the company in Gainsight
ClearRemove all the mapped fields, but keep the record in Gainsight
DeleteDelete the synced company record from Gainsight

Syncing people

A Gainsight Person is a standard object that stores unique records of people in the real world.

Record matching

To match rows from your model to people in Gainsight, you need to select the model column that contains values that match the Email field.

Refer to the record matching docs for more information.

Field mapping

Hightouch lets you sync people fields via field mapping. You can map data from any of your model columns to any non read-only people fields.

Delete behavior

The delete behavior you select dictates what to do when a row no longer appears in your model's query results. You have the following options:

BehaviorDescription
Do nothingKeep the person in Gainsight
ClearRemove all the mapped fields, but keep the record in Gainsight
DeleteDelete the synced person record from Gainsight

Syncing custom objects

Hightouch lets you update Low Volume Custom Objects in Gainsight. You can use these objects to store low volume data that needs to be edited frequently.

Hightouch diplays Low Volume custom objects in your Gainsight instance in a picklist at the beginning of your sync configuration. To create custom objects, refer to Gainsight's docs.

Gainsight doesn't support creating or updating High Volume Custom Objects via their API. As a workaround, you can sync your data to S3 and use Gainsight's S3 Connector to import your data into a High Volume Custom Object.

Record matching

To match rows from your model to custom objects in Gainsight, you need to select a model column and corresponding Gainsight field. You can match on any filterable, unique field in Gainsight.

Refer to the record matching docs for more information.

Field mapping

Hightouch lets you sync custom object fields via field mapping. You can map data from any of your model columns to any non read-only custom object fields.

Delete behavior

The delete behavior you select dictates what to do when a row no longer appears in your model's query results. You have the following options:

BehaviorDescription
Do nothingKeep the custom object in Gainsight
ClearRemove all the mapped fields, but keep the record in Gainsight
DeleteDelete the synced custom object from Gainsight

Tips and troubleshooting

Common errors

To date, our customers haven't experienced any errors while using this destination. If you run into any issues, please don't hesitate to . We're here to help.

Live debugger

Hightouch provides complete visibility into the API calls made during each of your sync runs. We recommend reading our article on debugging tips and tricks to learn more.

Sync alerts

Hightouch can alert you of sync issues via Slack, PagerDuty, SMS, or email. For details, please visit our article on alerting.

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Last updated: Jul 17, 2023

On this page

Supported syncingConnect to GainsightSync configurationSyncing companiesSyncing peopleSyncing custom objectsTips and troubleshootingCommon errorsLive debuggerSync alerts

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