This integration allows you to sync data between your sources and Zendesk.
Navigate to Settings > Channels > API and add a new API token for Hightouch.
Copy the API token and fill in the fields in Hightouch destination setup:
API token: token from Zendesk
Email: email used to login to Zendesk
Support URL: url for your Zendesk support site, https://hightouch.zendesk.com
This integration support syncing the following objects:
This integration only supports the Update mode.
In this mode, users and organizations can be matched based on the Zendesk ID or the external ID and updated by Hightouch with the latest sync data.
Records can be matched from your source to your Zendesk objects by selecting a column in your results that matches the external ID, Zendesk ID, or email (contact only) of the Zendesk object.
You can sync columns from your source to Zendesk's default fields, as well as custom user and organization fields. For more info on how to add custom fields to users, check out this guide.